![]() ![]() The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. Only complete and unused goods in perfect condition for resale will be accepted. The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio). All goods must be returned to THE MERCHANT ADDRESS. All returns can be indicated beforehand with THE MERCHANT customer service department. In accordance with the Consumer Contracts (Information, Cancellation and additional charges) Regulations 2013, the customer has the right to a cooling off period of fourteen (14) days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. It may take 3 - 4 working days for any refunds to show in your account - this is a banking process and outside our control. Whilst we endeavour to process you return as soon as possible - please allow 1 - 3 working days for us to process the return. Please include a note with the goods containing the following details:ġ) Name and Contact details (Telephone number is preferable - but email will suffice).ģ) Reason for Return (Unwanted, Exchange for other size, coluor etc). ![]()
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